Resume

Experienced technical writer, editor, and educator seeks to leverage an array of communication skills as a member of your team. Plans, creates, and maintains technical content for end-users: quick start and user guides, integration guides, app-embedded help, datasheets, and tutorial videos. Works alongside the team during all phases of the software development lifecycle. Researches and analyzes new features to publish timely, audience-centered content. Collaborates with subject matter experts in a cross-functional team environment. 8 years of experience with MadCap Flare (HTML, CSS) and topic-based authoring.

Work Experience

Technical Writer

Kaseya/RapidFire Tools
2017-present

Authors, enhances, and maintains searchable knowledge bases for a suite of IT risk management and security products (Network Detective Pro, VulScan, Cyber Hawk, and Compliance Manager GRC)
Collaborates in an Agile environment as a member of an interdisciplinary team; participates in all stages of product design, development, and delivery; works daily with developers, QA engineers, and product owners using Atlassian Jira
Responsible for analyzing feature specifications, consulting coding tickets, testing features in QA environments, and crafting help topics with a focus on enhancing customer experience
Manages a large MadCap Flare project integrated with Git for version control; includes 6 searchable knowledge bases and 50+ PDF documents; 9000+ monthly views
Scripts, records, and edits a large library of video content (80+ videos) using Cyberlink PowerDirector and Adobe Premiere to support end-user onboarding and self-help; 1300+ monthly views
Co-facilitates go-to-market meetings to promote product knowledge transfer among customer-facing stakeholders; communicates with Support, Onboarding, and Sales teams to disseminate product knowledge and incorporate feedback into documentation
Creates product launch artifacts to support marketing and sales stakeholders
Delivers in-app context help using integrated tools such as Intercom and WalkMe

Product Communication Specialist

Researched and analyzed an array of public transit technologies and business purposes to create accurate and timely technical content for a variety of audiences

RouteMatch Software
2016-2017

Marion Brittain Postdoctoral Fellow

Georgia Institute of Technology
2015-2016

Instructed future computer science practitioners within an Agile team-based, client-focused technical communication course. Co-taught with computer science instructors. 50 students.
Engaged project teams in developing technical communication skills appropriate to working with real-world clients: conducting interviews with SMEs (subject matter experts) to assemble technical requirements/specifications, drafting design documents to convey system specifications to team members, and facilitating a usability study to test and evaluate application effectiveness with target user demographics
Provided technical expertise on writing documents related to software/technology development: RFP and RFI, statement of work, user stories, feasibility report, detailed design, procedures, manuals, operational instructions, usability study, postmortem
Employed strategies for Written, Oral, Visual, Electronic, and Nonverbal (WOVEN) communication: this includes document design, style, organization, formatting, images, etc.

Editorial Associate

Center for Environmental and Sustainability Education
2006-2016

Conducted research, technical writing, editing, public speaking, event planning, administration, and a variety of office communication tasks
Produced a variety of high-level documents in an office environment, including technical white papers and formal reports on yearly activities submitted to the University administration, Board of Advisors, and State System; developed criteria to assess effectiveness of initiatives
Authored, edited, and organized academic writing projects ranging from edited volumes with 60+ international contributors, to co-authored articles with 2-3 collaborators, to independent projects; this includes writing and editing proposals to advance projects, assessing project effectiveness, and interviewing stakeholders in order to gather information for project completion

Education